Return Policy
At Darkiz, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Our return policy is designed to be simple and customer-friendly.
Eligibility for Returns We accept returns only in the case of damaged products. If you receive an item that is damaged, we are committed to offering a free replacement or a refund.
How to Initiate a Return
- Contact Us: If your product is damaged, please contact us at darkizclothing@gmail.com within 30 days of product delivery.
- Provide Details: Include a description of the damage and attach photographic evidence, if possible.
- Return Authorization: Once we review your return request, we will provide you with the necessary instructions and authorization.
Refund or Replacement Upon receiving the returned damaged product, we will inspect it and notify you of the status of your refund or replacement. If your return is approved, we will initiate a refund to your original method of payment or arrange for a replacement, as per your preference.
Refund duration: In case there are issues with the product, after receiving all the required information, we will provide full order refund within 3 to 5 business days after notifying Our Merchant Support.
Contact Information For any queries regarding our return policy, please feel free to contact us at darkizclothing@gmail.com. Our customer service team is always ready to assist you.
Thank You We value your trust in Darkiz and are committed to providing you with the best shopping experience. Thank you for your understanding and cooperation regarding our return policy.
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